Payment amount will be divided into two,
The first required payment is PHP15,000 to place an order and the other half to be settled once done before shipping. Customer is entitled for a refund if Freakquency Guitars has not started with the process yet. If the service hasn’t started yet, you will be given a full refund but if we have started building the guitar already there will be a PHP3,000 cancellation fee for each guitar that has been started already.
Build time: build time is usually 4 to 6 months but there might be an instance that it might take up to 8 and that is the max. Still faster than any custom builders out in the market. If there is a request for some changes in the middle of the process it will be subject for approval.
Shipment: the guitar will be shipped on a box. For clients within Metro Manila, shipment can be via Lalamove. For clients outside the Metro shipment will be via LBC. Shipping fee for both Lalamove and LBC should be shouldered by the client.
Giving update: we will be giving update if there is something, we need to update you with. Customer can ask where are we at in regards to process. We don’t send photo updates as it’s hard for people to see the beauty of something that is not finished yet and we do not want to accidentally spill some of our secret sauce.
Prices are subject to change without prior notice. (example: promotions and sale)